Refunds and guarantee

Last updated October 5, 2026

You pay one fixed price for each fix, agreed before we start. Here’s what happens if things don’t go to plan.

Before we start

Changed your mind after paying? If we haven’t started the work, email us and we’ll refund you in full.

If we can’t fix it

If we can’t complete the fix we quoted, we refund you in full. If we fixed part of it, we’ll agree a partial refund with you before we close the job.

30-day guarantee

After a fix, we check your live site again and send you before-and-after pictures. If the same problem comes back within 30 days, we fix it again at no charge. The guarantee doesn’t cover changes made by someone else after our fix, or problems caused by your hosting company.

How refunds are paid

Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.

Ask for a refund

Email [email protected] with your website address. We reply within one business day.